At Tulipfashions managed by Keveru Entertainment, we are dedicated to offering a reliable and transparent shopping experience. We believe every customer deserves fair treatment and timely resolution of concerns. This Grievance Redressal Policy outlines how we address, manage, and resolve issues in a professional and lawful manner.
What Is a Grievance?
A grievance refers to any concern or dissatisfaction related to a product or service purchased on our platform for which you seek a resolution. This may include, but is not limited to:
Product defects or quality issues
Incorrect or delayed deliveries
Payment concerns
Issues with returns, refunds, or exchanges
Customer service dissatisfaction
Clarifications regarding our policies
How to Raise a Grievance
If you face an issue, we encourage you to reach out through our available support channels. The steps below explain the process:
Visit the Help Centre or Contact Us Page
Go to the “Help Centre” or “Contact Us” section on our website or mobile app.Select Your Issue
Choose the category that best matches your concern.Submit Your Query
Provide the required details such as your order ID, a description of the issue, and any supporting documents or images. Our support team will review your submission and get back to you.
Escalation to the Grievance Officer
If your concern remains unresolved or if you are dissatisfied with the response from our support team, you may escalate the matter to our designated Grievance Officer.
In line with the Information Technology Act, 2000 and applicable laws, Tulipfashions appoints a dedicated Grievance Redressal Officer to ensure accountability and fair resolution of complaints.
Grievance Handling Process
Acknowledgement: We will acknowledge your grievance within 48 hours via email.
Unique Reference ID: A unique tracking ID will be assigned to help you monitor the status of your grievance.
Resolution Timeline: Our team and the Grievance Officer will strive to resolve your concern as quickly as possible, typically within 7 working days, or as required by law.
Updates & Communication: You will receive timely updates regarding your grievance through your registered contact details.
Closure of Grievance
Your grievance will be considered resolved and closed under the following circumstances:
When a satisfactory resolution has been provided by our support team or the Grievance Officer
When you do not respond to our communication within a reasonable timeframe after a solution is offered
When a final resolution has been conveyed in accordance with our policies and legal guidelines
Contact Us
For further assistance or to raise a grievance, please reach us at: kevuruentertainment@gmail.com.
Note
This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.
