At Tulipfashions, operated by Keveru Entertainment, we are dedicated to offering a smooth and dependable shopping experience. In this policy, “we,” “us,” and “our” refer to Keveru Entertainment, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the return and refund terms described below. If you need to send an item back, the process is outlined clearly for your convenience.
Eligibility for Returns
Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
All tags, labels, and boxes must be returned exactly as received.
Products that show signs of wear, cleaning, or alteration are not eligible for return.
Return requests must be submitted within 48 hours of delivery. Please contact our customer service team within this period to begin the process.
Items that do not meet these criteria will not be accepted.
How to Initiate a Return
Step 1: Submit a Request
Email your return request to kevuruentertainment@gmail.com along with your Order ID and explanation for the return.
Step 2: Provide Supporting Photos
If the product is damaged, defective, or incorrect, attach clear images showing the issue to speed up review.
Step 3: Follow the Provided Instructions
Once your request is approved, we will share the return guidelines and required steps.
We reserve the right to deny returns that do not comply with our policy.
Refund Process & Timeline
After your returned item is received, our team will inspect it to verify it meets our return conditions. You will be informed whether your refund is approved or declined.
If approved, the refund will be issued to your original payment method within 5–7 business days. You will receive a confirmation email once the refund has been completed.
Partial Refund Guidelines
If an item only partially meets the return criteria—such as minor marks or missing packaging—we may offer a partial refund at our discretion.
Damaged, Defective, or Incorrect Product
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. Include clear photos or videos showing the issue so we can assist you promptly.
Need Assistance?
For questions or help regarding returns or refunds, please contact our support team at: kevuruentertainment@gmail.com.
Thank you for choosing Tulipfashions. We appreciate your trust and are committed to maintaining a seamless shopping experience for you.
